Refund policy
Last Updated: February 25, 2025
At Notion Home Store, we want you to love your purchase. If you're not completely satisfied, we’re here to help with our return and refund policy.
1. Returns
- We accept returns within 14 days of delivery.
- Items must be unused, in their original condition, and in the original packaging.
- To initiate a return, please contact us at hello@notionhomestore.com with your order number and reason for return.
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- Once your return is approved, we will provide return instructions.
2. Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to the original payment method within 5 business days.
- Shipping costs are non-refundable.
- If your return is rejected due to not meeting eligibility criteria, the item will be sent back to you.
3. Exchanges
- We only replace items if they are defective or damaged.
- If you need an exchange for the same item, contact us at hello@notionhomestore.com within 7 days of delivery.
4. Non-Returnable Items
- Custom or personalized items.
- Final sale or clearance items.
- Items that show signs of use, washing, or damage after delivery.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue.
- We will provide a replacement or full refund, including shipping costs.
6. Late or Missing Refunds
- If you haven’t received a refund after the stated processing time, first check with your bank or credit card provider.
- If the issue persists, contact us at hello@notionhomestore.com for assistance.
For any return or refund inquiries, please contact us at:
Notion Home Store
hello@notionhomestore.com
By making a purchase from Notion Home Store, you agree to this Refund & Return Policy.
